Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To return your product please send an email to firstname.lastname@example.org to let me know that you intend to make a return. I'd also really appreciate feedback. You should send your rose to:
Mr G A Reader
20 Symington Way
I would advise that you obtain proof of posting. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, the cost of shipping will be deducted from your refund.